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Frequently Asked Questions

Please see below for answers to common questions from customers

Shipping

Where can I see my order status?

Easily track your order after purchase regardless of the shipping location. Download the Shop app to track all of your orders placed through Shopify.

When will my order arrive?

Please allow 2-3 business days (Monday-Friday) for us to carefully process and prepare your order, unless stated otherwise in the product description. Once shipped, your order is expected to arrive within 7-10 days. We appreciate your patience as we ensure everything reaches you in perfect condition!

Do you ship internationally?

Yes! We ship to over 200 countries!

Payment & Orders

Do you offer payment instalments?

Do you offer refunds?

Yes! Please refers to our Refund Policy for more information.

Do you offer gift wrapping?

While we currently do not offer gift wrapping services, we take great care in packaging each item beautifully to ensure it arrives looking special and ready to be gifted!

Product Care

What is your warranty?

Yes! For 2 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.

Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.

How do I take care of my new clothing & treasures?

Please refer to the Garment Care page under the Resource list.

Do you use ethically sourced materials?

We are committed to offering high-quality products and continually strive to prioritise responsible practices in our sourcing and manufacturing.

While we are working to enhance transparency across our supply chain, our focus remains on making positive contributions for both people and the planet, aiming for a better, more sustainable future.

Contact

Still have questions? We're happy to help! Please email us at info@bebeheritage.com.au and we will get back to you within 24 hours.